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Application support engineer
- LocationChennai, India
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IndustryE-commerce
Job Description
Responsibilities:
- Perform detailed analysis on customer issues to determine root causes and propose solutions.
- Develop checklists for typical problems, recommending procedures and controls for problem prevention.
- Identify, classify, prioritize, and remediate application issues.
- Handle IT tickets assigned to the App Support team, following through until completion or escalating to Level 3 as needed.
- Participate in documentation processes for L3 App support.
- Conduct root cause analysis for recurring problems, partnering with other teams to develop long-term resolutions and implement preventative measures.
- Resolve and document service tickets in a timely manner according to SLAs or assigned completion dates.
- Perform testing and shakeout procedures during/after active incidents or deployments, during or after regular business hours.
Requirements:
- 6+ years of IT experience with strong knowledge of Oracle and/or SQL Server, including SQL query writing and familiarity with SQL concepts like procedures, packages, views, triggers, and job creation.
- Production L3 support experience in Oracle/Java/Linux environments, with overall technical exposure to Service-Oriented Architecture, Middleware, Messaging, API, and Application services.
- Hands-on experience in Java/J2EE programming and diagnostics, with basic working knowledge in Linux.
- Excellent testing, troubleshooting, and root cause analysis skills, with a strong aptitude for logical reasoning.
- Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, with the ability to collaborate with technical teams and work with a variety of customers.
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