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SalaryJob Description
Job Title: Country Head e-Banking Sales – Zambia
Industry: Banking
Location: Zambia
Salary: Competitive Salary Package + Benefits
Job Objective(s):
- Drive Sales, usage, profitability and growth of e-banking products in the country
- Ensure deployment of all e-Banking products within the country
- Increase the penetration (utilization) of Bank’s e-Banking products in the Public & Private Sector Organizations
- Scope and identify all potential e-Banking customers in the country
Duties & Responsibilities:
- Create and implement strategies to drive e-banking budget for the bank in-country
- Create and implement strategies to ensure that the bank is number one within the e-banking space in the subsidiary country in terms of profitability, product innovation and product features & functionalities
- Effectively utilize the bank’s network for the sale of electronic banking products and solutions
- Ensure effective supervision of the e-banking sales team in-country through regular interactions/meetings, weekly performance review with feedback, and coaching & mentoring of under-performing team members
- Ensure high level of product knowledge among staff within the subsidiary country through regular training
- Be responsible for managing the entire e-banking portfolio of the bank in-country
- Proactively identify and escalate issues that will crop up in all e-banking relationships and follow up to ensure effective resolution of those issues
- Disseminate the bank’s e-banking strategy at all levels of staff within the subsidiary country
- Ensure all electronic banking products, channels and solutions deployed are profitable
- Conduct market research of electronic banking products within the market twice a year and submit recommendations for management’s approval and ensure implementation of the recommendations as approved by management
- Review performance of all e-products and e-solutions at the end of every month and come up with strategies to meet gaps/shortfalls in budget achievement
Planning
- Monthly client calling calendar and e-Banking Product Governance meeting
- Weekly e-Product development and deployment meetings
- Weekly e-Product demos and training to clients
Key Performance Indicators (KPIs)
- Quality of Service – Performance metrics related to E-Channels, POS, Debit/Prepaid Cards, U-Mobile, and U-Direct.
- Customer Service Delivery.
- Rate of Channel Penetration.
- Channel Popularity index – rating by External Auditors
Job Requirements
Education Requirements:
Minimum of a Bachelor’s degree. Additional Professional qualification (IT related) is required.
Experience
- 8 years’ experience with at least 4 years in the banking industry, or closely related industry.
- Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.
Knowledge:
- Computer Competency
- Knowledge of the bank’s Core Banking Applications / OS’s – Finacle 10, Windows, UNIX, LINUX, Solaris
- Database Administrative Skills – SQL Server, Oracle.
- Basic Programming knowledge.
- Good understanding of the bank’s business, structure, processes.
- Customer Relationship Management.
- Country Laws / International laws guiding the use of the internet.
- Policies of the Country’s Regulatory body
Key Skills:
- Positive Attitude.
- Tenacious and Focus in achieving objectives, and set targets.
- Good Leadership skills.
- Interpersonal skills.
- Strong-willed and determined in meeting deadlines.
- Excellent Communication skills – Oral and Written.
- Close attention to detail.
Benefits- Annual bonus based on performance
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