Job Title:                                                                         Customer Success Manager (MENA)
Location:                                                                         Bangalore
Industry:                                                                         B2B SaaS (Restaurant Digital Transformation)
Experience:                                                                    2+ years in Customer Success, Account Management, or Strategy (SaaS experience preferred)
Salary Range:                                                                 6.5 to 8 LPA
Educational Background:                                            Bachelor’s degree in Business Administration, IT, or related fields

Send your resume to: [email protected]

Key Responsibilities:

• Develop a deep understanding of the product suite and its applications for clients.
• Manage onboarding processes and coordinate with internal and external teams to ensure a smooth transition for merchants.
• Build and maintain strong relationships with clients, helping them enhance their operational and business performance.
• Collaborate with Customer Support to resolve issues, identify recurring patterns, and reduce
• Work closely with client stakeholders, including IT, Marketing, and Operations, to address their business requirements effectively.
• Analyze feature requests and collaborate with internal teams to enhance client satisfaction and product usability.
• Drive process improvements by identifying areas for streamlining internal operations, documentation, and knowledge sharing.

Ideal Candidate:

• 2+ years of experience in Customer Success, Account Management, or Relationship Management (SaaS preferred).
• Passionate about delivering customer success, advocating for clients, and driving long-term value.
• Strong interpersonal skills to collaborate effectively with cross-functional teams.
• Analytical mindset with the ability to quickly grasp new tools, products, and technology.
• Proficiency with Microsoft Office, GSuite, and related tools.
• Nice to have: Experience in fast-paced environments, F&B ecosystem knowledge, API integrations, or tools like GitHub, Postman, and Kibana.

About Antal:

 Antal International is a 30-year-old global executive Search and Placement firm with a network of over 800 people across 35+ countries originally based out of UK.