Are you an experienced Business Analyst with a passion for data analysis and process improvement? Do you thrive in a fast-paced, collaborative environment? If so, we want to hear from you!

Duration: 3 month FTC / potential to go perm after the 3 months
Location: Whitley and other West Midlands Offices
Job Type: Hybrid (2-3 days in the office per week)
Industry: Automotive / Global Customer Care

We are recruiting on behalf of a leading automotive company for a Demand Business Analyst to join their dynamic Global Customer Care (GCC) team. This is an exciting opportunity to work on high-impact projects and drive continuous improvements within a leading-edge organisation.

Key Responsibilities:

• Lead and complete Business Analyst (BA) activities on assigned demands.
• Conduct in-depth requirements gathering to understand project goals and objectives.
• Prepare and deliver high-quality documentation for handover to project delivery teams.
• Act as the primary liaison between demand requestors and the Systems & Data (S&D) team, ensuring data requirements are met.
• Collaborate with Intelligent Automation (IA) and Digital teams on customer experience (CX) demands.
• Perform data analysis and update weekly demand KPI reports.
• Provide process improvement support for projects within the S&D team.
• Foster positive, cross-functional relationships to ensure collaborative approaches to project delivery.

Key Requirements:

• Strong experience in business analysis and requirements gathering.
• Proficient in data analysis and reporting; experience with Excel and Office 365 is essential.
• Solid understanding of process development and optimisation.
• Stakeholder management experience, working with multiple teams and functions.
• Experience in an operational environment, managing multiple inputs and delivering focused outcomes.
• Excellent corporate presentation skills and the ability to communicate effectively with all levels of stakeholders.
• Strong IT skills, including proficiency with Excel, Word, PowerPoint, and Teams.

What our client offers:

• A hybrid working model, allowing you to work from home 2-3 days per week.
• A collaborative and dynamic environment, where you’ll have the chance to work with global teams across various projects.
• The opportunity to develop new skills, especially in process optimization and data-driven decision-making.
• Exposure to cutting-edge customer care processes in a leading global automotive company.

 If you're looking to take your career to the next level and make a tangible impact within a global organisation, this role is for you!

Thank you and good luck!