Title: Director of Operations

Experience: Minimum of 6–8 years in senior management roles across hotel operations, sales, and marketing

Salary: Competitive, based on experience

Location: Hyderabad, India

Education: Degree in Business Administration, Hospitality, or a related field

About the Company: A globally recognized luxury hospitality brand dedicated to delivering exceptional guest experiences and operational excellence through a strong culture of service innovation and employee engagement.

Brief Description/Role Objective: The Director of Operations is a key strategic leader overseeing multiple departments, acting as the General Manager’s right hand and providing leadership in their absence. This role focuses on implementing business strategies that enhance financial performance, guest satisfaction, and operational efficiency while meeting the brand’s standards and expectations.

Primary Responsibilities:

·       Operations Oversight:

• • Lead and coordinate daily activities in Front Office, Housekeeping, Food & Beverage, Engineering, and other key departments.
  • Ensure alignment with corporate service initiatives and brand values.

·       Revenue and Profitability Management:

• • Review budgets, financial reports, and operational performance metrics.
  • Identify opportunities for improvement in profit margins while maintaining service excellence.
  • Optimize resource allocation for long-term capital and service initiatives.

·       Guest and Employee Engagement:

• • Monitor guest feedback to elevate service standards continuously.
  • Foster a culture of fairness and equity among employees, ensuring high satisfaction and productivity.

·       Strategic Planning and Execution:

• • Develop and implement operational strategies aligned with the company’s business objectives.
  • Spearheaded initiatives that drive occupancy, revenue, and market competitiveness.

·       Team Leadership:

• • Coach and mentor department heads and Executive Committee members to foster professional growth.
  • Promote a collaborative culture, ensuring clear communication and alignment of goals.

Skills and Requirements:

• Strong leadership skills with a proven ability to inspire and manage cross-functional teams.
• Expertise in managing large-scale hotel operations with a focus on luxury service standards.
• Analytical mindset with a track record of financial and operational success.

Interested in joining a brand committed to excellence and innovation?

Send your profile to [email protected]