The Solutions team is an expert team of Microsoft architects, developers and engineers aiming to develop and maintain business asset management solutions for the bigger Ingka Renewables team. Solutions team’s focus area is to centralize the asset data pool and create automated processes and solutions aimed at increasing electricity production, reducing operational costs and increasing energy sale revenue of renewables assets. Additionally, Solutions Team is managing its own dedicated Office365, Powerplatform, Dynamics and Azure tenants. The internal team is in close weekly collaboration with external partners such as Microsoft solution architects and technology startups to accelerate the development.
As a Dynamics 365 Support Engineer, you will play a crucial role in the design, development, customization, and implementation of Microsoft Dynamics 365 solutions. You will work closely with cross-functional teams to understand business requirements and translate them into technical solutions. This role offers an exciting opportunity to work on challenging projects, contribute to our ongoing success, and advance your career in the world of Dynamics 365 development.

Responsibilities:
Responding to customer support queries, logged via our on-line Solutions portal support system
Taking ownership of support issues and managing them through to closure
Research issues, implement fixes & document case resolution
Manage and prioritize support tickets to meet agreed Service Level Agreements
Keeping the customer informed as to the progress of the ticket
Escalate queries to Development & Business Consultants as required
Able to do minor improvements
Applying accounting and business process knowledge to resolve client’s queries
Support strong customer relationship management
Support project delivery team with Quality Assurance activities and transition of project to ongoing support post go live. 

Requirements:
3+ years of recent hands-on experience in Dynamics 365 support.
X++ development experience and following D365 Finance and Operations best practices.
Strong proficiency in customizing Dynamics 365, including custom workflows, plugins, and custom application development.
Experience with Power Platform (Power Apps and Power Automate) is a plus.
Strong problem-solving skills and ability to work collaboratively in a team environment.
Excellent communication skills and the ability to convey technical information to non-technical stakeholders.

Location: Madrid (hybrid model)

Working Hours/Schedule: 9:00 – 17:00

Additional Employee Benefits: 13th month bonus salary

Language Requirement: Fluent in English (written and spoke