Our client, who is a Freight Forwarding company in the UK is part of a global and multi-cultural Group offering worldwide services.  It has revenues of 3 billion Euro’s and more than 8000 employees working around the world.

The Forwarder provides an excellent customer service experience for our customers including providing services of clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
 
 Key Responsibilities:

• Completion of end-to-end forwarding activities as the individual role requires.
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
• Work closely with internal and external customers.
• Focus on customer service.
• Use of Cargo Wise /MS office as requested.
• Ensure invoicing, job costing, milestone are updated within the required timeframe.
• Month end department compliance
• Customs Entries
• Cost control
• Assist team colleagues where required.
• Ensure all reports including internal and customer specific are completed within the deadline.
• Resolve queries from customers and suppliers.
• Ensure Best Practice models are adopted.
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships.
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development.
• Maintain clean desk policy.
• Operate within companies QA system.
• Any other tasks as directed by their supervisor or Line Manager

 
  Skills Required:

• Result-oriented and driven to achieve goals and meet targets.
• Problem solving skills.
• Ability to read and understand an SOP.
• Customer service driven.
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes.
• Team oriented.
• Quality focus.
• Flexible in approach and happy to work shifts as required including weekends.

 
Please apply now if you would like to learn more about this role.

Thank you and good luck!