Job - Head of Helpdesk Support Services

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Head of Helpdesk Support Services

Job Description

Experience in Helpdesk management, with at least 5 years in a leadership role.
Strong experience in managing support teams, including performance management, training, and development.
Excellent problem-solving skills, with the ability to troubleshoot and resolve complex issues quickly.
Experience in developing and tracking KPIs, service level agreements (SLAs), and performance metrics.
Exceptional communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
Strong leadership skills with the ability to motivate and inspire a team to perform at its best.
A customer-centric approach with a focus on delivering high-quality service.

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