Job Title:             Head, Recovery & Remedial Management - Kenya

Industry:             Banking

Location:            Kenya

Salary:                 Competitive Salary Package + Benefits

Purpose of Job:                

To lead the Debt Recovery team and ensure that a high quality, business focused, efficient and cost-effective bespoke service which maximises amounts recovered for the Bank, while providing an excellent service and actively building client relationships and marketing/business development opportunities.

Responsibilities:

• Build, develop and lead the Debt Recovery team to manage the Bank’s debt collection service
• Manage a portfolio of clients whilst developing and maintaining new commercial opportunities, taking opportunities to sell the services that the Bank offers
• Liaise directly with clients, third parties and colleagues in departments to maximise collections performance whilst also ensuring good client outcomes
• Provide technical and strategic advice about debt collection services and procedures, both externally and internally
• Have an appropriate level of knowledge of all banks’ business, background and circumstances and fully understand the client requirements

• Ensuring that bad debt provisions are maintained and write offs managed in line with the bank’s policies and procedures
• Working alongside colleagues across the bank, minimise litigation,  resolve contractual disputes pre-proceedings and deal with contested matters up to trial
• Maintain high standards of financial management and record keeping
• Undertake effective due diligence processes at all times
• Act in the best interests of the Bank at all times
• To achieve financial objectives including cash collection and billing
• Remain vigilant for changes in regulations and legislation
• Ensure all file audits and monthly reviews are completed accurately and within agreed timescales
• Maintain up to date knowledge and understanding of appropriate regulations and internal policies and procedures in relation to debt recovery
• Comply and uphold the bank’s policies and procedures, such as health and safety, IT, security, email and anti-virus policies and equality and fair treatment
• Be flexible to carry out any other reasonable task as requested within the office environment.

Knowledge/Skills/Experience:

• A good manager with finance and legal knowledge plus practice
• Proven ability to develop new business and maintain existing contacts
• Experience of working in a commercial debt recovery environment would be an advantage
• Good IT skills and knowledge are essential
• Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes
• Maintains the highest professional standards
• Ability to build supportive relationships with everyone across the firm
• Excellent communication and leadership skills with an ability to influence at all levels
• Excellent organisational skills
• Able to multi-task, manage time effectively and keep calm under pressure