Job Title:                   Head of Technology & Services - Senegal

Industry:                    Banking & Financial Services

Location:                    Senegal

Salary:                        Competitive Salary Package + Benefits

Job Summary:

The Head of Technology & Services will be responsible for overseeing the bank’s technology infrastructure and operational services, ensuring seamless IT and banking operations. This role requires a strategic leader with a strong background in banking technology, operations, and digital transformation to drive innovation, efficiency, and regulatory compliance.

Key Responsibilities:

Technology Leadership & Digital Transformation

• Develop and implement the bank’s IT strategy in alignment with business objectives.
• Lead the digital transformation agenda to enhance customer experience and operational efficiency.
• Ensure the security, stability, and scalability of banking systems, including core banking applications, payment platforms, and cybersecurity frameworks.
• Manage relationships with technology vendors, ensuring optimal service delivery.
• Oversee IT governance, data protection, and regulatory compliance related to technology.

Banking Operations & Service Delivery

• Oversee banking operations, including account processing, payments, settlements, and trade finance.
• Drive operational efficiency by implementing process automation and workflow optimization.
• Ensure adherence to regulatory and compliance requirements for banking operations.
• Lead risk management initiatives related to IT and operational services.
• Monitor service levels and enhance customer experience through efficient service delivery.

Team Management & Leadership

• Lead and develop a high-performing technology and operations team.
• Foster a culture of continuous improvement, innovation, and collaboration.
• Provide guidance and training on new banking technologies and processes.
• Ensure effective change management and business continuity planning.

Key Requirements:

• Education: Bachelor’s or Master’s degree in IT, Computer Science, Banking & Finance, or a related field.
• Experience: Minimum of 10 years in banking technology and operations, with at least 5 years in a leadership role.
• Technical Expertise:
  • Strong knowledge of core banking systems, digital banking, and IT infrastructure.
  • Experience in cybersecurity, cloud computing, fintech integration, and data analytics.
  • Familiarity with regulatory frameworks governing banking operations and IT security.
• Soft Skills:
  • Strong leadership, strategic thinking, and problem-solving skills.
  • Excellent stakeholder management and communication abilities.
  • Ability to drive innovation and digital transformation.
• Language: Fluency in French and English is preferred.