HR Shared Services Associate II
Leave and Exit Management
Part-time role Tue-Thu - 3 days per week onsite
Location: Stockley Park

Based in Stockley Park, you will join a fast-paced HR Shared Services team responsible for the day-to-day management of employee absences and HR-related inquiries.  This role will manage individual cases and engage internal stakeholders (Management, Legal, Employee Relations, Human Resources, Payroll, Finance, etc.) as required.

My client is looking for a candidate who is enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.

Essential Functions:

• Responsible for analyzing and answering escalated and complex HR-related queries and acts as liaison with contacts including local HR, COEs and other key stakeholders
• Serve as an escalation for tier one (first line employee support) for questions from employees, manager, executives and HR colleagues regarding HR procedures, processes and policies, with global consistency and local applicability
• Verify and/or validate employee information related to absence and termination status and process applicable changes in an accurate and timely manner
• Proactively maintain and administer accurate and timely HR data in the global HR System (Workday); input, update and reconcile data as required to ensure information is current and accurate
• Interprets and explains company policies, procedures, laws, standards, and regulations and advises managers and employees on end-to-end offboarding HR operational processes in regards to voluntary & involuntary terminations
• Interprets and explains company policies, procedures, laws, standards, and regulations and advises managers and employees on the interaction of leave laws with paid time off, workers’ compensation, and short-term and long-term disability benefits
• Work with data, report on our plans, investigate and reconcile discrepancies
• Knowledge of EMEA/France leave experience (any additional knowledge of leave in Other Regions or Countries is a plus)
• Provide support for a range of HR administrative processes supporting the employee lifecycle
• Audit global data entry on a regular basis to review data for accuracy and compliance
• Collaborate with other regional HRSS teams for alignment and knowledge sharing
• Partner with key stakeholders such as Managers, HRBPs, People Technology, Mobility, Benefits and Payroll to resolve data issues

Knowledge, Experience, and Skills:

• Knowledge of HR policies, practices, procedures, laws, and system tools
• Strong communication, organizational, collaboration, documentation, and presentation skills
• Experience in using HR Systems especially Workday
• Experience with case management tools (especially ServiceNow) is highly desired
• Languages such as German, Italian, Spanish, French desirable.