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Claire Jordan
Account Manager
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Inbound Customer Service Executive
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SalaryJob DescriptionExcellent opportunity for an Inbound Customer Service Executive to work for a Global FMCG client based in Slough My client are leaders in their industry who offer their employees an exciting, friendly and motivational environment plus state-of-the-art new offices with Hybrid working
Role
- To provide a fast and efficient telephone response service to all inbound calls
- Responsible for accurately processing all orders received by phone, fax and email in a timely manner
- Actively provide support to other Supply Chain departments
- Proactively make calls to customers as required
- Receive and handle all inbound calls and emails as per service level agreement
- Receive and process customer orders accurately and efficiently
- Provide assistance and support to the Supply Chain as and when required
- Proactively make calls to customers as required
- Maximise all sales opportunities by pro-actively offering alternatives and up-selling
- Achievement of team and individual KPI’s
- Develop and maintain a close working relationship with customers, both internally and externally
- Display a high standard of Customer Care and adhere to and promote the company quality standards at all times
- Ensure the allocation of stock is managed as per company standards
- Continually ensure that all Supply Chain processes relate to improved levels of customer service
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