Roles and Responsibilities

• Create User ID’s / Modify / Activate & Deactivate as per the user requests and processes laid down by the organization.

• Control on day to day transactions in the system & system Audit

• Regular tracking of all types of service requests and managing the deliveries of the same.

• Having in depth knowledge of Home Loans/ Mortgage loans and accounting entries based on the transactions.

• Handling Vendor Relationship is must.

• GL Reconciliation, Payment Reconciliation, Receipts reconciliation preferable.

• Monitoring the transactions and the reports on day to day basis.

• Identifying the root cause of the issue reported and provide solution

• Measures to be taken to avoid repetitive issues

• End User support to ensure the adherence of TAT as per the SLA

• Publish MIS of tickets and System Downtime to Reporting Manager & HOD

• Master updation in the system as per the requirement of the management / Product / Policyteam

• UAT for any every new functionality (Product/Module/Change/Enhancement)

• Being Responsible for lending software or any other software of the organization

• Co-ordination with vendor to get the deliverable as per schedule for any activity that may beassigned

• Control on day to day transactions in the system & system Audit.

• Regular tracking of all types of service requests and managing the deliveries of the same.

• Month-end support

Education and Work Experience Requirements:

• Minimum Graduate, SQL Certification

•  2-5 years’ experience

• For AM 6 years and above/project experience

• For Manager 8 years and above/project experience