Job - IT Infrastructure Head

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IT Infrastructure Head

Job Description

Bachelor’s degree in IT, Computer Science, or related field (MBA or equivalent preferred).
15-20 years of relevant experience, with at least 5 years in a leadership role managing service desk or help desk operations.
Strong technical foundation in endpoint technologies, including VDI solutions, Microsoft O365, Teams, and Intune.
Hands-on experience with ITIL framework and other relevant service management frameworks.
Demonstrated ability to manage large-scale operations with complex, distributed teams.
Strong knowledge of cloud platforms such as Microsoft Azure and other SaaS solutions.
Expertise in ticketing systems, endpoint management tools, and automation technologies.
Proven analytical and problem-solving skills, with the ability to identify operational challenges and implement effective solutions.
Strong leadership and interpersonal skills, with a demonstrated ability to engage with cross-functional teams and stakeholders.

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