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Francessca Halewood
Head of Interim Division
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IT Service Desk Analyst
- LocationHertfordshire
-
IndustryHelp Desk / Support
Job Description
IT Service Desk Analyst
We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!
Key Responsibilities
Benefits
We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!
Key Responsibilities
- Act as the first point of contact for IT issues, logging and resolving incidents.
- Troubleshoot and escalate issues to 2nd line teams when required.
- Manage IT assets and update the Knowledge Base for quick fixes.
- Onboard new starters with IT inductions and basic training.
- Support and implement new technology, including Microsoft 365 tools.
- Occasionally provide on-site support at other office locations.
- 3+ years’ experience in a similar IT support role.
- Proficiency in Microsoft OS, Azure AD, Office 365, and Citrix Virtual Desktop.
- Strong skills in hardware diagnostics and fault-finding.
- Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g., FreshService).
- A full driving license and use of your own car.
Benefits
- Holidays: 23–28 days, increasing to 28 after 5 years.
- Work-Life Balance: Agile working, flexi-time, and office closure over Christmas.
- Health & Wellbeing: Health cash plan, Employee Assistance Programme, and more.
- Financial Perks: Pension (up to 5%), life insurance (4x salary), cycle-to-work scheme, and shopping discounts.
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