IT Support Specialist

Location: Chennai, India

Department: IT Support & Operations

Reports To: Global IT Operations Manager

Job Summary - We are looking for a highly motivated IT Support Specialist to join our IT team in Chennai. This role will provide on-site and remote IT support, ensuring seamless IT support across the organization. The ideal candidate will handle IT tickets, onboarding/offboarding, asset management and general troubleshooting, while also assisting with IT processes and alerts from various systems. This is a great opportunity for someone looking to grow in a dynamic, fast-paced IT environment, supporting a global team.

Key Responsibilities

End-User Support & Ticket Management

● Provide on-site IT support for our Chennai office, assisting employees with hardware and software issues.

● Provide remote IT support for our APAC offices, assisting employees with hardware and software issues.

● Manage and resolve IT support tickets, ensuring timely response and resolution.

● Review IT tickets that have received user replies after the assigned IT member’s working hours and respond accordingly.

● Handle VPN issues, especially for users posting in internal IT support channels.

● Respond to Google Meet Kit notifications and assist in troubleshooting video conferencing issues.

● Monitor and act on IT system alerts, escalating as needed.

● Address IT-related requests posted in Slack channels.

Onboarding, Offboarding & Internal IT Processes

● Oversee employee onboarding, ensuring new hires receive necessary IT equipment, accounts and access.

● Assist in employee offboarding, managing all required IT steps except for the physical device collection on-site.

● Process internal transfers, ensuring IT systems are updated accordingly.

● Handle contingent worker extensions, working with HR and IT teams for approvals.

● Process Google Group change requests and Slack channel additions.

● Assist in handling IT process approvals, ensuring compliance with internal procedures.

Asset Management & IT Systems Administration

● Manage IT assets, ensuring accurate records of hardware and software in Chennai.

● Update Uniflow badging systems and communicate changes via Slack.

● Coordinate with vendors for hardware procurement and inventory management.

● Support Google Workspace administration, assisting with group memberships and access control.

Qualifications & Skills

● 2+ years of experience in IT support, helpdesk or desktop support roles.

● Strong knowledge of Windows, macOS and Linux environments.

● Experience with VPNs, Google Workspace, endpoint security, antivirus software, collaboration tools such as Slack and IT asset management systems.

● Experience handling onboarding, offboarding and IT process automation.

● Basic understanding of networking concepts (VPN, firewalls, Wi-Fi troubleshooting).

● Excellent problem-solving and communication skills.

● Ability to prioritize and handle multiple tasks in a fast-paced, global IT environment.

Preferred Qualifications

● Experience with Google Workspace, Slack, Jira, Active Directory, Zoom.