Back to Jobs
Manager- Customer Relationship Management
-
SalaryJob Description
We are hirng for the Manager-Customer Relationship Management role for Dehradun location
Exp- 12-13 years of exp
Location- Dehradun
Individual Accountabilities:
- To Obtain plans & PO from the customers and updating in ERP.
- Checking of A/w and Inventory Status for all the Products.
- Sharing of Dispatch Details and Orders status with customers on daily basis
- Tracking of FG dispatch and following for Vehicle arrangement & Allocation by sharing the RFD to customers
- Sending/Courier of Samples to customer as and when required.
- Solving day to day customer queries, by following from Internal Departments (QA,QC, PPIC, F&D , RA, Artwork, Costing, Purchase and Accounts)
- Sending of PI, Debit Note to customers by following with Accounts department.
- Following for Pending Payments/ PI with all the Customers.
- Tracking and un-holding of Orders based on customer plans, and A/w status.
- Following with Customer for Price Increase due to API, PM fluctuations and getting the Revise PO’s accordingly
- Tracking of Tentative plans and ensuring that the Materials are procured as per customer requirement.
- Sharing the COA’s for all the dispatch products with customer.
Accountability for Key Metrics:
- Sales Orders Creation.
- Customer Dealing.
- Dispatch Scheduling
Check Your Resume for Match
Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
Check for Match
It has come to our attention that clients and candidates are being contacted by individuals fraudulently posing as Antal representatives. If you receive a suspicious message (by email or WhatsApp), please do not click on any links or attachments. We never ask for credit card or bank details to purchase materials, and we do not charge fees to jobseekers.