Responsibilities:

· Conduct requirements gathering sessions with business stakeholders to elicit and document business requirements for D365 CE projects.

· Analyze and translate business requirements into functional specifications and system design documents.

· Collaborate with technical teams to ensure the accurate implementation and customization of D365 CE solutions.

· Perform data analysis and data mapping activities to support integration and migration processes.

· Create and maintain project documentation, including business process models, use cases, and user stories.

· Assist in the development of test plans, conduct system testing, and support user acceptance testing.

· Provide end-user training and support during the deployment and post-implementation phases.

· Stay up to date with industry trends and advancements in D365 CE functionality and related technologies.

· Collaborate with cross-functional teams to drive continuous improvement and best practices.

Requirements:

· Bachelor's degree in Business Administration, Computer Science, or a related field.

· Minimum of 2 years of experience as a CE Functional Consultant, specifically working with Dynamics 365 Customer Engagement (CE).

· Strong understanding of D365 CE modules, including Sales, Customer Service, Marketing, and Field Service.

· Proficiency in gathering and documenting business requirements, functional specifications, and system design documents.

· Experience with data analysis, data mapping, and data integration activities.

· Ability to collaborate effectively with business users, project managers, and technical teams.

· Excellent communication skills, both verbal and written.

· Strong analytical and problem-solving abilities.

· Certification in Dynamics 365 CE (optional but desirable).