Job Title: Operations Head – Dark Stores & Fleet Management

Location: Mumbai

Role Overview:

Looking for a strategic leader to head Dark Store Operations and Fleet Management. The role focuses on setting up and optimizing micro-fulfillment centers, enhancing last-mile delivery, and driving operational efficiency through technology and team leadership.

Key Responsibilities:

• Dark Store Management:
  Set up and scale dark stores across locations. Improve layouts, inventory accuracy, and fulfillment speed. Ensure SLA compliance.

• Fleet & Delivery Operations:
  Manage vehicle allocation, route planning, and partnerships with delivery providers. Use tech tools to optimize delivery time and cost.

• Performance & Cost Control:
  Track key KPIs like order fulfillment, delivery success rate, inventory accuracy. Drive cost efficiency via process improvements and automation.

• Team & Stakeholder Leadership:
  Lead cross-functional teams. Coordinate with supply chain, tech, finance, vendors, and logistics partners to ensure smooth operations.

• Compliance & Risk Management:
  Enforce safety, labor, and transport compliance. Minimize shrinkage, losses, and delivery failures through SOPs and risk frameworks.

What We’re Looking For:

• 8+ years in dark store ops, warehousing, or last-mile logistics

• Strong understanding of Q-commerce, 3PLs, and rapid delivery models

• Hands-on experience with WMS, TMS, and real-time tracking

• Data-driven, process-focused, and team-oriented mindset

• Proven ability to lead multi-location operations