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SalaryJob Description
Summary role description:
Hiring for an Operations Manager (Healthcare) for a global leading BPO service and digital solutions provider.
Company description:
Our client is a leading US Headquartered digital outsourcing company that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth. With a passion for innovation and a people-first approach, they leverage cutting-edge technology, AI, and machine learning and expertise to drive efficiency and growth and to solve complex business problems. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with the world’s most innovative brands to support their clients in their long-term goal and vision They were recently certified as Best Companies for Career Growth and the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Operations Manager
- Reporting Manager: Senior Operations Manager
- Location: Gurugram
- Work Mode: Work from Office
Role & responsibilities:
- Monitor and manage daily operations to ensure high efficiency and productivity.
- Implement quality control measures and ensure adherence to quality standards.
- Develop individual & team goals and implement a plan to carry out objectives meeting the goals
- Develop and lead a team of supervisors and agents, and conduct performance reviews.
- Maintain an open line of communication between staff and senior management.
- Conduct regular meetings with clients to review performance and address concerns.
- Provide regular health and wellness counselling sessions for employees that address physical, mental, and emotional health.
- Ensure compliance with all established policies and procedures
Candidate requirements:
- Proven experience of minimum 5 years as an Operations manager or in a similar role within an International BPO industry.
- Previous experience in healthcare domain is required
- Proven track of leading at least 70+ FTEs
- Responsible and has a good track record of meeting and delivering targets.
- Multitask and work in a fast-paced environment.
- Strong computer skills, especially in using MS Office applications and Google applications.
- Excellent verbal and written communication skills.
- Comfortable with 24*7 shift
Selection process:
- Discussion with Senior Operations Manager
- Discussion with Director
- Discussion with Vice president
- HR discussion
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