• Provide advanced technical support to the frontline sales force
• Handle all technical product and application related problems referred from the field
• Identify and understand customer needs, translating the objective to the appropriate function in the company
• Select appropriate products from the portfolio in accordance with business needs and product line strategy
• Propose product modifications within agreed criteria in applicable cases, in order to fulfill customer specific needs or requirements
• Co-ordinate with other functions to determine and establish technical feasibility and product cost as input for the final offer.
• Hold presentations to customer on technical/product related subjects in co-operation with sales/key account manager.
• Manage the process of product development between customer and R&D.
• Develop and implement strategic business plans based on product portfolio leading to generation of growth, increase market share and achieve company sales and gross margin targets
• Ensuring safety practices & safety rules for self & team
• Compliance to all strategic initiatives like Product rationalization, Product rebranding, updating product data master etc

The Ideal Candidate!

• Chemistry, production or relevant engineering degree (PhD / Masters)
• 10+ years’ experience of customer facing technical role in any metalworking or metal related sector such as steel, aluminum, lubricants, coolants, metal cleaners, greases, corrosion protective fluids, coatings, etc.
• 5+ years experience of leading and developing teams
• Analytical & Problem solver – Identifies problems and uses available resources to identify a solution