For a prestigious luxury 5* resort in Tuscany, we are looking for a

ROOMS DIVISION MANAGER

The Rooms Division Manager will manage and enhance all Room Division teams’ performance to ensure excellent service for the guests and professional development to the employees, in compliance with the company philosophy, operating standards and procedures. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.

Essential Duties and Responsibilities:

• Oversee all Room Division operations;
• Lead, train, supervise and support the team (Front Office, Guest Relations, Concierge, Doorman/Porter, Housekeeping and Maintenance), enhancing the performance of the team working closely with the Front Office Manager and Executive Housekeeper;
• Evaluate Guests satisfaction and monitor the level of service provided for continuous improvement;
• Set departmental targets and objectives, work schedules, budgets maximizing and identifying revenue and cost control opportunities within the departments;
• Ensure effective communication between the rooms division team and the other departments, in compliance with the current procedures;
• Create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;

Requirements:

• Previous work experience in luxury hotels
• Proven managerial abilities in people management, strategic planning and decision making
• Highly organized, result-oriented with exceptional customer service and interpersonal skills
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Excellent knowledge of English and Italian languages, both oral and written
• Proficiency in Microsoft Office applications