Summary role description:

Hiring for a SAVP – Transitions & Voice Process or a leading global business process outsourcing company.

Company description:

Our client is a tenured mid-tier global major, offering specialized IT Services, Digital Solutions, and Business Process Services. They help their clients – across domains and industries – derive sustainable competitive advantage at scale, through their high-end Data & Analytics & AI/ML, and automation-driven digital solutions and platforms, across the client’s business value chain.

Role details:

• Title / Designation: SAVP – Transitions & Voice Process
• Reporting Manager: VP - Transitions
• Location: Pasay, Metro Manila, Philippines
• Work Mode: Work-from-Office

Role & responsibilities:

• Lead and manage Voice Process transitions across the company's global footprint, ensuring successful transitions through Program Leads.
• Execute the transition of processes with end-to-end accountability, establishing a robust project plan with clear tollgates, tasks, start and closure dates, responsibilities, and completion statuses.
• Ensure that program and project implementations meet or exceed both client and company expectations.
• Collaborate with the Business Development or Strategic Deal Team to build customized solutions for new client engagements, specifically focused on voice processes.
• Perform due diligence and operational identification exercises for new business trials, preparing the Statement of Work and recommendations based on current capabilities.
• Contribute to RFPs by developing customized solutions and compelling value propositions for potential clients within the voice process domain.
• Develop and implement training programs for Transitions Managers, focusing on both functional and developmental growth.

Candidate requirements:

• 12+ years of experience, with 8+ years in BPO Transitions, and 5+ years in core Project Management/Solutioning experience.
• Rich experience in Voice Process transitions.
• Program Management experience in small to medium-sized engagements.
• PMP or PRINCE2 certification (preferred).
• Strong leadership and mentoring skills.
• Excellent communication and client management abilities.
• Innovative thinking and problem-solving skills.

Selection process:

• Discussion with VP - Transitions
• Discussion with SVP - Transitions
• HR Discussion