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Senior Operation Manager (BFSI/Healthcare)
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SalaryJob Description
Summary role description:
Hiring for Senior Operations Manager (BFSI/Healthcare) for global leading BPO Service and digital solution provider
Company description:Role details:
- Title / Designation: Senior Operations Manager
- Reporting manager- Director
- Location: Gurugram
- Work type: In office
Role & responsibilities:
- Oversee and direct the activities of several campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns
- Responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team
- Maintain an open line of communication between staff and senior management.
- Ability to run the aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training, provision of excellent clientele service, problem resolution
- Guide Operations Managers in a meeting of all team & individual goals
- Develop individual & team goals and implement a plan to carry out objectives.
- Ensure compliance with all established policies and procedures and assist the Operations Director in crafting operations procedures
- Minimum 10+ years’ experience in international BPO Operations and Management, with a proven track record of handling large teams and delivering results
- Must have experience in handling at least 300 FTEs
- Rich exposure on BFSI/Healthcare domain
- Strong computer skills, especially in using MS Office applications and Google applications.
- Excellent verbal and written communication skills.
- Comfortable with 24*7 shift
Selection process:
- Discussion with Director of TA
- Discussion with country head
- Discussion with VP/Director
- HR discussions
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