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SalaryJob Description
Summary role description:
Hiring for a Senior Operations Manager - FinTech (AML/KYC Sanctions) for a leading digital outsourcing company.
Company description:
Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Operations Manager - FinTech (AML/KYC Sanctions)
- Reporting Manager: VP
- Location: Mohali, India
- Work Mode: Work from Office
Role & responsibilities:
- Lead and manage the AML/KYC sanctions operations, ensuring compliance with all relevant regulations and standards.
- Oversee a team of 100+ Full-Time Equivalents (FTEs), providing direction, support, and performance management.
- Develop and implement operational strategies, policies, and procedures to improve efficiency and effectiveness.
- Monitor and analyse operational metrics to ensure targets are met and identify areas for improvement.
- Ensure continuous training and development programs for the team to maintain high standards of AML/KYC knowledge and skills.
- Collaborate with senior management and other departments to align operational activities with business objectives.
- Drive process enhancements and implement best practices to optimize workflow and productivity.
- Handle escalations and resolve complex issues in a timely and effective manner.
- Maintain up-to-date knowledge of industry trends, regulations, and best practices in AML/KYC.
- Prepare and present regular reports on operational performance to senior management.
Candidate requirements:
- Minimum of 10 years of experience in operations management with rich international BPO exposure in AML/KYC sanctions compliance and regulatory requirements.
- Strong background in the BPO industry with a focus on managing large teams (100+ FTEs).
- Exceptional leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-stress environment and handle multiple priorities simultaneously.
- Proficient in using relevant software and tools for operations management.
Selection process:
- Discussion with Director of Operations
- Discussion with Senior Director of Operations
- Discussion with Country Head
- HR discussions
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