Job Title:                   Senior Relationship Manager (SRM) – Kenya

Industry:                    Banking

Location:                    Mombasa, Kenya

Salary:                        Competitive Salary Package + Benefits

Job Purpose:

The Senior Relationship Manager will be responsible for managing and growing a portfolio of large corporate and SME clients in Mombasa. This role requires a seasoned professional with experience in handling high-value clients, driving portfolio growth, and delivering exceptional service. The ideal candidate will manage at least 100 large corporate and SME clients, ensuring profitable growth, improved credit quality, and enhanced customer experiences through innovative banking solutions.

Key Responsibilities:

Portfolio Management: Oversee a portfolio of at least 100 large corporate and SME clients, ensuring the growth of both assets and liabilities while maintaining high standards of client satisfaction and engagement.

Client Relationship Development: Build and nurture strong relationships with key decision-makers within client organizations, identifying opportunities for cross-selling and upselling the bank’s products and services.

Credit Quality Management: Monitor the credit quality of the portfolio, proactively managing risks and ensuring compliance with the bank's credit policies and procedures.

Strategic Planning: Contribute to the development and execution of strategic plans for corporate business growth in alignment with the bank's annual and tri-annual objectives.

Product and Service Expansion:  Increase the penetration of banking products and services within the existing client base, focusing on enhancing the client experience and deepening client relationships.

Trade Finance Development: Drive the growth of trade finance business among importers/exporters, leveraging the bank’s capabilities and international network.

Collaboration and Synergies: Foster collaboration with other departments such as Treasury, Retail Banking, and international counterparts to create synergies and optimize client service delivery.

Networking and Market Presence: Actively engage in networking activities to enhance the bank's market presence and generate new business opportunities within the region.

Performance Reporting: Regularly report on portfolio performance, including growth metrics, profitability, and risk management to senior management and relevant committees.

Team Leadership: Lead and mentor a team of relationship managers and support staff, fostering a high-performance culture and ensuring effective talent development and succession planning.

Key Performance Indicators (KPIs):

• Portfolio Growth (Assets, Liabilities, and Off-Balance Sheet Exposures)
• Increase in Product and Service Utilization among Corporate Clients
• Growth in Trade Finance Revenue and Volume
• Maintenance of High Credit Quality and Compliance Standards
• Achievement of Profitability and Productivity Targets

Minimum Requirements:

• Bachelor’s degree in finance, Economics, Business Administration, or a related field.
• MBA or a relevant postgraduate qualification is preferred.
• Professional qualifications in accountancy, banking, or a related field.
• At least 8 years of experience in banking, with a minimum of 3 years in corporate banking or relationship management at a senior level.
• Proven track record in managing large corporate and SME clients and driving portfolio growth.
• Strong business development, networking, and client relationship management skills.
• Excellent understanding of corporate banking products, trade finance, and risk management.

Competencies and Attributes:

• Strong leadership and team management skills.
• Excellent communication and negotiation skills, both written and oral.
• In-depth knowledge of corporate banking, trade finance, and credit risk management.
• Ability to work under pressure and meet tight deadlines.
• High level of integrity and professional ethics.
• Strong analytical and problem-solving abilities.