Company description:

Our client is a tenured mid-tier global major, offering specialized IT Services, Digital Solutions, and Business Process Services. They help their clients – across domains and industries – derive sustainable competitive advantage at scale, through their high-end Data & Analytics & AI/ML, and automation-driven digital solutions and platforms, across the client’s business value chain.

Role details:

• Title / Designation: Senior Transition Manager
• Reporting Manager: VP - Transitions
• Location: Pasay, Metro Manila, Philippines
• Work Mode: Work-from-Office

Role & responsibilities:

• Execute the transition of processes with end-to-end accountability, establishing a robust project plan with clear tollgates, tasks, start and closure dates, responsibilities, and completion statuses.
• Develop and execute strategies to ensure seamless transitions and successful client engagements.
• Provide expert recommendations on process re-engineering and offshoring feasibility.
• Manage client interactions, senior management engagement, and IT collaborations.
• Drive thought leadership to enhance transitions setup and implementation.
• Participate in business development initiatives, including creating customized solutions for RFPs.

Candidate requirements:

• 10+ years of experience in BPO environment, with 3+ years in BPO transitions.
• Program Management experience in small to medium-sized engagements.
• PMP or PRINCE2 certification (preferred).
• Strong leadership and mentoring skills.
• Excellent communication and client management abilities.

Innovative thinking and problem-solving skills.

Selection process:

• Discussion with VP - Transitions
• Discussion with SVP - Transitions
• HR Discussion