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Service Delivery Associate - Pre-employment, Onboarding, & Offboarding
- LocationNew Cairo, Egypt
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IndustryHuman Resources
Job Description
Key Responsibilities:
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Pre-Employment Operations:
- Coordinate background checks, reference checks, and other screenings for new hires.
- Ensure timely and accurate completion of pre-employment documentation and requirements.
- Liaise with external vendors/agencies for pre-employment screenings.
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Onboarding Operations:
- Schedule orientation sessions and prepare/share welcome materials.
- Coordinate IT setup and access for new hires.
- Communicate onboarding instructions, policies, and procedures.
- Collect and review new hire paperwork (contracts, tax forms, benefits enrollment).
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Offboarding Operations:
- Coordinate exit interviews and offboarding processes for departing employees.
- Update employee records and HRIS systems to reflect termination/resignation details.
- Collaborate with departments (IT, facilities) to deactivate access and return equipment.
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Data Management:
- Maintain accurate records of pre-employment, onboarding, and offboarding activities.
- Ensure compliance with labor laws and data protection regulations.
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Candidate, Employee, and Business Support:
- Handle pre-employment, onboarding, and offboarding-related inquiries via email, phone, or ticketing system.
- Serve as the primary point of contact for new hires and leavers, keeping them informed throughout their processes.
Qualifications:
- Bachelor’s degree in HR, Business Administration, or a related field.
- 2 - 4 years of experience in HR Administration, focusing on onboarding and/or offboarding services.
- Knowledge of local labor laws and data protection regulations.
- Proficiency in HRIS and relevant software tools.
- Fluent in both Arabic and English (written and verbal).
- Multinational background is a must.
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