Key Responsibilities:

• Provide timely and accurate responses to finance-related inquiries from employees, vendors, and stakeholders.
• Assist users with finance system troubleshooting (SAP, Oracle) and problem resolution.
• Log, track, and document issues using a ticketing system.
• Escalate complex issues to relevant finance teams when needed.
• Collaborate with IT and finance teams to enhance finance system processes.
• Provide basic training and guidance on finance systems and procedures.
• Identify recurring issues and recommend process improvements.

Key Requirements:

• Bachelor's degree in Finance, Accounting, Business, or a related field (desired)
• 2-3 years of experience in finance helpdesk, customer support, or shared services.
• Strong knowledge of ERP systems (SAP, Oracle) and ticketing tools.
• Excellent problem-solving, analytical, and communication skills.
• Ability to manage multiple tasks, prioritize, and resolve issues efficiently.
• Fluency in Arabic & English.
• High attention to detail and commitment to data accuracy & compliance.