For a 5* luxury resort in Lombardy we are looking for a

SPA MANAGER

The Spa Manager will report directly to the General Manager and will oversee all aspects of the SPA, including financial, commercial, organizational, and operational responsibilities.

JOB OVERVIEW

• Oversee the daily operations of the spa, including staff scheduling, inventory management, and maintenance of facilities
• Ensure compliance with health and safety regulations, maintaining a clean, safe, and welcoming environment for guests and staff.
• Manage the spa's budget, controlling expenses and ensuring profitability.

Guest Experience:

• Maintain a high level of customer satisfaction by consistently providing exceptional service.
• Address and resolve guest complaints promptly and effectively.
• Develop and implement innovative strategies to enhance the overall guest experience.

Staff Leadership:

• Recruit, train, and supervise spa staff, including therapists, receptionists, and support personnel.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Foster a positive and collaborative team environment.

Program Development:

• Develop and coordinate a monthly wellness program in partnership with external experts in various fields, such as nutrition, yoga, meditation, and holistic therapies.
• Research and identify potential partners to deliver engaging and diverse wellness workshops or events.
• Evaluate the effectiveness of these programs and adjust them based on guest feedback and industry trends.

Marketing and Promotion:

• Collaborate with the marketing team to create and promote spa packages, special offers, and wellness events.
• Utilize social media and other marketing channels to attract new clients and retain existing ones.
• Stay current with industry trends to keep the spa's offerings fresh and competitive.

Inventory and Supply Management:

• Monitor and manage inventory levels of spa products and supplies.
• Establish and maintain relationships with vendors to ensure timely procurement of quality products.

Financial Management:

• Monitor and report on the financial performance of the spa, including revenue, expenses, and profitability.
• Develop and implement strategies to achieve financial goals.

Facility Management:

• Oversee the maintenance and cleanliness of the spa facilities, ensuring they meet the highest standards.
• Coordinate with the maintenance team to address any repairs or upgrades as needed.

QUALIFICATIONS:

• Minimum of 3-5 years of experience in spa management or a similar role in the wellness industry.
• Preferably, previous knowledge of the medical spa procedures and treatments

Location: Lombardy