About the Client:

Our Clinet leading specialty e-retailer, offering consumer products, vacations, online services & various other voluntary benefit programs.

About the Role:

Experience: 3 - 6 years

Location: Chennai 

Responsibilities:

• Analyze and resolve customer issues, identifying root causes and proposing solutions.
• Develop and implement preventative procedures and controls.
• Prioritize and resolve application issues, escalating to Level 3 when necessary.
• Handle IT tickets and ensure timely completion according to SLAs.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Participate in documentation processes and testing during incidents or deployments, including after-hours support.

Must-Have:

• 6+ years of IT experience with expertise in Oracle/SQL Server, including SQL query writing, PL/SQL, and SQL concepts (procedures, packages, triggers).
• Strong experience in production L3 support in Oracle/Java/Linux environments.
• Hands-on experience with Java/J2EE programming, diagnostics, and basic Linux skills.
• Technical knowledge of Service-Oriented Architecture, Middleware, Messaging, API, and Application services.

If you're interested in this opportunity and believe your skills align with the requirements, please share your profile at [email protected].