Job Title    IT – Sr. Manager
Location    Pune HO

Required Qualification
•    Bachelor’s degree in information technology, Computer Science, or a related field. A master’s degree is a plus.

Required Experience
•    Minimum of 12-15 years of experience in IT infrastructure management.
•    The IT Infrastructure Operations Manager is responsible for overseeing the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and telephony systems. 
•    This role ensures that the IT infrastructure supports the business needs, meets performance standards, and is resilient against disruptions. The IT Infrastructure Operations Manager will lead a team of IT professionals and collaborate with other departments to ensure seamless and efficient IT operations.

Key Skill:
•    Strong knowledge of cloud services (AWS, Office 365) and experience with cloud migration.
•    Proven experience in managing wireless LAN and telephony systems.
•    Strong leadership and team management skills.
•    Excellent problem-solving and analytical abilities.
•    Strong communication and interpersonal skills.
•    Experience with disaster recovery and business continuity planning.
•    Experience in hiring, managing, and retaining a team of talent technology professionals
•    Strong teamwork and communication skills
•    Strong troubleshooting and problem-solving skills 
•    Knowledge of industry-standard computer hardware and software systems
•    Familiarity with software platforms including Microsoft 365 (e.g., Outlook, MS Exchange, SharePoint, MS Projects, VISIO, Power BI), AWS, and Google Cloud

Responsibility
Infrastructure Management:
•    Oversee the management and maintenance of all servers, cloud infrastructure, and network systems.
•    Ensure the IT infrastructure is scalable, secure, and resilient.
•    Manage wireless LAN and telephony systems, ensuring optimal performance and availability.

Cloud Services:
•    Administer and optimize cloud-based solutions including AWS and Office 365.
•    Ensure efficient integration of cloud services with on-premises infrastructure.

Disaster Recovery and Business Continuity:
•    Develop, implement, and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) in line with cloud services.
•    Conduct regular DR and BCP testing and updates.

Team Leadership:
•    Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment.
•    Manage staff scheduling to ensure 8x6 service availability and support.

Vendor Management:
•    Manage relationships with external vendors and service providers.
•    Ensure service level agreements (SLAs) are met and negotiate contracts as needed.

Security and Compliance:
•    Ensure IT infrastructure adheres to security standards and compliance requirements.
•    Implement security measures and conduct regular audits.

Project Management:
•    Plan and oversee IT infrastructure projects from conception to completion.
•    Coordinate with other departments to align IT projects with business objectives.

Budget Management:
•    Develop and manage the IT infrastructure budget.
•    Optimize costs while maintaining high levels of service and performance.

Performance Monitoring and Reporting:
•    Monitor infrastructure performance and generate regular reports for senior management.
•    Identify areas for improvement and implement necessary changes.