Responsibilities:

1. Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients.
2. Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players.
3. Manage studio atmosphere and hygiene as per the company standards, keeping the Aliens vibe alive all the time.
4. Provide personalised customer service to create an immersive experience for each customer.
5. Strictly adhere to studio operational SOPs
6. Handle inbound queries of the clients, manage appointments, book consultations.
7. Arrange training sessions for the artists for their skill development.
8. Developing and implementing sales strategies to increase studio sales, by following up with clients and making 30 calls a day to new inquiries.
9. Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.
10. Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
11. Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.
12. Managing customer complaints and objections in a professional and efficient manner.
13. Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance.
14. Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth. Managing daily cash, depositing it in the bank, and updating the records.
15. Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances.

Requirement:

• College degree in business management, sales, marketing or a related field.
• A positive, customer-service oriented attitude, ability to work well under pressure and handle difficult customers, ability to work well in a team environment and a strong work ethic are key attributes for this role.
• Strong communication skills, both verbal and written, are essential for this role.
• Strong organisational and time-management skills, as well as the ability to multitask and prioritize effectively, are also important.
• Prior experience in a similar role, such as customer service, sales, or operations management, could be beneficial. Additionally, experience working in a retail or service-oriented business could be useful.

KRA:

• Sales and revenue growth
• Customer delight
• Data management
• Employee productivity and satisfaction

KPI:

• Studio Revenue (Lagging)
• Walk In Conversion 85%+ (Leading)
• Daily follow ups and discovery calls (Leading)
• NPS (80%+ should fill the NPS Survey)
• CRM Audit Score 95%+ (Leading)
• Employee Satisfaction 80%+ (Leading)