Our client is a software company that produces the world´s fastest analytics database with approx. 200 employees and headquarter in Nuremberg. Built for speed and flexibility, it can analyze billions of rows in seconds and run high-performance analytics securely – whether in the cloud or on-premises. For their team remotely we are currently looking for a

Support Engineer (m/f/d)


Your responsibilities:
 

• Managing the 1st Level ticket queue and providing professional advice to valued customers
• Collaborating closely with their 2nd Level Support for efficient follow-up and tracing of fixes and solutions
• Reviewing and updating knowledge base articles, both external and internal
• Identifying and implementing improvements within the Support Team
• Participating in various training courses, including self-learning and on-the-job training sessions
• Being prepared to fulfil on-call duties

Your profile:
 

• Work experience with Linux administration, LPIC-1 certificate is a plus
• Good technical knowledge and experience in at least two of the following areas:
  • Working with ticketing and knowledge systems (e.g., Confluence, GitHub)
  • Cloud technology (AWS, Azure, GCP)
• Shell and scripting knowledge
• Database and SQL knowledge, including SQL scripting
• Fluent in written and spoken English, German language skills as a plus

The offer:
 

• Permanent position directly with the employer
• Subsidies for company pension schemes and attractive salary
• Very good social benefits
• Regular company events
• Comprehensive onboarding experience

Please use our online-application form (https://antalfmcg.catsone.com/careers/7875-Antal-International-Nurnberg/jobs/16514128-Support-Engineer-mfd?portal=) only for applying to advertised position. Please note that we can´t consider applications that we receive by e-mail.
 
Do you have any questions or require further information? We are always happy to answer any enquires you may have either by telephone or by e-mail:
ANTAL INTERNATIONAL PERSONALBERATUNG
Andreas Dürr, E-Mail: [email protected], Tel.: 0911 590 596 44