Role: Technical / Production Support L2 Support

Location: Mumbai

Type: Full-time (Permanent)

Mode: Work from Office

Notice Period: Immediate

Responsibilities:

• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

Skills:

• 2 - 4 years of experience in supporting FinTech products/applications which uses the MERN stack.
• In depth functional knowledge of application(s) supported and inter dependencies.
• Should have fintech knowledge, lending tech and production software support experience.
• Should have experience in basic scripting and coding using JavaScript, JavaScript Browser Inspect
• Good communication and interaction skills needed

Educational Qualification:

• Bachelor’s degree in Computer Science or related fields (B.Sc. in CS or IT, B.E/B.Tech, MCA)