Role- Vice President - Business Operations

Exp - 15+ years 

Location - Bangalore 

NP - Immediate to 30 days

Work Model - WFO

Key Responsibilities:
1. Strategic Planning & Execution:
• Develop and implement operational strategies aligned with the Reward360’s vision and business objectives.
• Work closely with executive leadership to set long-term goals and ensure effective execution of business plans.
• Identify growth opportunities and operational improvements to optimize business processes and enhance scalability.

2. Operational Excellence:
• Drive operational efficiency through process optimization, workflow automation, and the introduction of best practices.
• Implement standard operating procedures (SOPs) to ensure smooth and consistent operations across all departments.
• Establish and monitor key performance indicators (KPIs) for operational activities to ensure performance targets are met.

3. Cross-functional Leadership:
• Collaborate with key functions including Tech, Product Development, and Strategy teams to ensure seamless coordination and    execution of business initiatives.
• Lead and mentor a team of operations managers to ensure alignment and operational efficiency across the board.
• Drive cross-functional projects to improve service delivery and product quality for customers.

4. Customer Experience Management:
• Ensure that business operations support an excellent customer experience, from onboarding to loyalty program delivery.
• Collaborate with the Customer Success and Product teams to ensure that customer feedback is integrated into operational processes.

5. P&L Responsibility:
• Oversee the P&L for the business operations function, ensuring operational costs are managed efficiently while maximizing profitability.
• Drive cost optimization initiatives and identify opportunities for revenue generation through operational improvements.

6. Vendor & Partner Management:
• Manage relationships with key vendors and partners to ensure high-quality services and cost-effective agreements.
• Negotiate contracts and manage service-level agreements (SLAs) to maintain alignment with company goals.

7. Technology & Automation:
• Work closely with the technology and product teams to ensure that the company’s operational systems and tools are up-to-date, fully functional, and scalable.
• Identify opportunities for automation and the integration of new technologies to improve operational efficiency.

8. Compliance & Risk Management:
• Ensure all business operations comply with regulatory standards, company policies, and best practices.
• Manage operational risks through proper controls and governance mechanisms.

Qualifications:
• Education: Master’s degree in business or a related field; MBA or equivalent preferred.
• Experience: 15+ years of experience in a leadership role with a proven track record of growing business units.
• Skills: Strong business development and sales skills, excellent relationship management, financial acumen with P&L management, and leadership in managing operational teams.

Key Competencies:
• Strategic Thinking: Ability to see the big picture and plan for long-term business growth.
• Client Focus: A deep understanding of client needs and the ability to create personalized solutions.
• Financial Management: Expertise in managing budgets, revenues, and costs to ensure profitability.
• Partnership Development: Skilled in negotiating and forming strategic partnerships that drive business success.
• Leadership: Ability to inspire, lead, and manage a team for operational excellence.